Disclaimer / Terms and Conditions

These are the terms and conditions which control and protect your use of this website owned and operated by The Refillers Company Ltd, registered office 4 Lansdowne Terrace, Gosforth, Newcastle, NE3 1HN. By using this website and/or placing an order for the supply of products listed on this website, online or at a market stall you agree to be bound by the terms and conditions set out below. If you do not agree to be bound by these terms and conditions, you may not use or have access to this website. If you have any questions, please contact us at: amber@refillerscompany.co.uk




‘The Refillers Company Ltd’, ‘we’, ‘our’ and ‘us’, refers to The Refillers Company Ltd a company registered in the United Kingdom whose registered office 4 Lansdowne Terrace, Gosforth, Newcastle, NE3 1HN, Company Registration 12526937 “Website refers to any of the websites and pages owned and operated by The Refillers Company Ltd.




The copyright to the contents of this website belongs to The Refillers Company Ltd. Users may download, view, and print materials for their own personal, non-commercial use. The contents must not be used for commercial or business purposes without prior written consent from The Refillers Company Ltd.




All orders for goods shall be subject to these terms and conditions. No variation of these terms and conditions shall apply unless agreed in writing by The Refillers Company Ltd director.


We reserve the right to withdraw, discontinue or change all or any part of our site without notice. We will not be liable to you if for any reason our site is unavailable at any time or for any period.


The Refillers Company Ltd guarantees that all goods on offer are as described on the website and are fit for their intended purpose. Should any product fail to meet our high standards it will be replaced immediately. This does not affect your statutory rights.


Orders can only be accepted from customers who are 18 years or older. If you are under 18 years of age you are welcome to browse our website but regret that we are unable to accept any order from you.


REFILLS will only be supplied by The Refillers Company Ltd if the correct empty container is provided by the customer. Only like for like refills can be sold. For instance, an empty bottle of SESI All-Purpose Cleaner can only be refilled with SESI All-Purpose Cleaner. This is the case for all products and makes where refills are available. If the customer chooses to decant the product into a different container on their own premises after the sale, they do so at their own risk and The Refillers Company Ltd cannot be liable for any contamination of the product. By decanting the product into a different container, the customer is liable for any contamination. 




Payment for goods ordered can be made byour secure online payment system on the website. Sales in-person with credit/debit card or cash can only be completed at market stall venues and not during doorstep delivery services.

In the event of payment being declined by your card issuer, The Refillers Company shall not be responsible for any costs or inconvenience caused by a subsequent delay in dispatching the order.


DELIVERY METHODS - Within 15 mile radius of Newcastle Upon Tyne, or as arranged with us.


In general orders are processed within 24 hours after they are received and delivered within 2 days, however at busy times this may not be possible. Please therefore allow up to 4 days for delivery.


Orders are delivered by us, and are free of charge for orders over £10. Under this amount delivery is £2. Arrangements can be made for items to be left in a 'safe place'. The Refillers Company cannot accept responsibility for any loss of or damage to the delivery. By arranging a 'safe place' for items to be left, you take full responsibility for your items.




Under the Distance Selling Regulations, all UK customers have the right to cancel orders placed through a website within seven working days of their receipt of the goods. UK residents wishing to cancel an order under these Regulations should contact The Refillers Company immediately to discuss the complaint. Replacement goods or a refund to the same card will be issued. 






The Refillers Company will refund or replace products if:


  • They were purchased direct from us within the last 30 days

  • They are returned to us in their original, unopened and in resaleable condition

  • They are returned with the original receipt


Customers are responsible for the cost of returning the goods to The Refillers Company, we do not refund any carriage charges paid.




The Refillers Company websites may contain links to other sites. Such links do not imply any endorsement of other sites, and The Refillers Company bears no responsibility for their content. Other website operators wishing to establish a link with any The Refillers Company website should send a request to amber@refillercompany.co.uk




This website and these terms and conditions are governed by the laws of England and Wales. Any disputes arising from this website shall be resolved by the English Courts.




From time to time we will promote a competition / competitions on social media, which may be facilitated by third party contest app.

The promoter is The Refillers Company Ltd, company details as above (known as The Refillers Company or The Promoter').

Our competitions are open to residents of the UK, except for employees of The Refillers Company and their close relatives and anyone otherwise connected with the organisation or judging of the competitions.

There is no entry fee and no purchase necessary to enter our competitions, purchasing does not increase chance of winning.

By entering our competitions, an entrant is indicating his/her agreement to be bound by these terms and conditions.


Route to entry for our competition and details of how to enter can be found in the social media or web posts related to each competition.

Multiple different entries from the same person are allowed and count as multiple entries as specified in each competition’s rules.

No responsibility can be accepted for entries not received for whatever reason.


Each competition closes at the time stated in related social media or web posts based on GMT.


For a competition entry to be complete, it must fulfill all of the criteria listed in the social media or web posts, including but not limited to following the appropriate The Refillers Company accounts.


The promoter is not responsible for inaccurate prize details supplied to any entrant by any third party connected with this competition in the case of group or partner giveaways.


Each competition’s prize is as stated and no cash or other alternatives will be offered. Prizes are not transferable. Prizes are subject to availability and we reserve the right to substitute any prize with another of equivalent value without giving notice. Winner will be chosen from all entries received, at random using a third party app or tool where possible.


Winner will be notified on the same platform on which they entered the competition unless otherwise specified or via email. If the winner does not respond within 7 days the promoter reserves the right to select a new winner and the original winner holds no claim to the prize after this time.


The promoter will notify the winner when and where the prize can be collected / is delivered.


The promoter’s decision in respect of all matters to do with our competitions will be final and no correspondence will be entered into.


Our competitions and these terms and conditions will be governed by English law and any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.


Winner agrees to the use of his/her name and image in any publicity material, as well as their entry. Any personal data relating to the winner or any other entrants will be used solely in accordance with current UK data protection legislation and will not be disclosed to a third party without the entrant’s prior consent.


Each winner’s name will be available 7 days after the closing date by contacting amber@refillerscompany.co.uk.


This promotion is in no way sponsored, endorsed or administered by, or associated with, Facebook, Twitter or any other Social Network. You are providing your information to The Refillers Company (and in the case of combined giveaways, the agreed parties in the web or social media posts) not the social platforms.


The promoter shall have the right, at its sole discretion and at any time, to change or modify these terms and conditions, such change shall be effective immediately upon posting to this webpage.


The promoter also reserves the right to cancel or change the dates of the competition without notice if circumstances arise outside of its control.